Fix Caller ID Cost & FAQ
"Why is my Caller ID Name (CNAM) wrong?"
When you call people, your caller ID name (CNAM) may come from one of over fifteen “CNAM” databases. These databases don’t always update each other. Some carriers choose not to update their name databases often enough. For more information see Dropping the Calling Name Ball article.
"Why does the Caller ID Name say my state name or is blank?"
The destination carrier does not wish to purchase CNAM information and their own databases have no name record for your calling number. Read the next paragraph
"Why do calls to Verizon not say our name?"
The short answer is Verizon has a policy of not paying for CNAM info.
04/01/2013 04:30 PM email from Verizon
"We recently expanded LNP (local number portability) capabilities. This was done to reduce/eliminate the number of misrouted CNAM queries; however, it also changed the CNAM experience for ported (TN) telephone numbers outside the East region when calls terminate to Verizon East. Prior to the LNP expansion, the state name would/should have displayed. This recent change to expand LNP capabilities (in the calling scenario mentioned) combined with no reciprocal contractual agreements between Verizon East and the originating TNs’ carrier, the CNAM display for the terminating customer will either be no display, Unavailable or Out of Area."
Our position is we will fix CNAM issues for you, our customer, when you
call a Verizon telephone number if
a. You have (originate calls with) Verizon OR
b. Your telephone carrier has a reciprocal agreement with Verizon.
Bottom line, ask for a written commitment from us and we will tell you if we can do it.
"How we fix Caller ID?"
- We first provide you a report from our databases show the scope of the problem.
- We then submit the changes to your primary carrier and to other independent name databases across the country. Our reports carry weight with the database providers.
- We do make many follow up tests, phone calls and emails. It's a lot of work!
"How do I get started fixing my Caller ID?"
- Call or email us. We will run a free name database report for you and email it to you.
- Call us back or email and discuss your issue. If you like what you hear...
- You send us a payment.
- Send us two pages from your phone bill. The front page and the page showing your telephone number.
- Tell us what specifically have you tried to fix this, list contacts,email addresses, phone numbers, names and order numbers.
- We call you to make initial tests and collect other required information.
"Where do I start?" (Please provide...)
- Payment via our payment link.
- Send us your entire phone bill. The bill must show your affected telephone numbers(s).
- Your phone number(s) and the matching desired Caller ID Name (CNAM).
- We will call you to make some initial tests and collect other required information.
"What does it cost and how do I pay?"
- $295 for one, $595 for 20, $695 for 21-60 or $795 for 61-100 contiguous numbers on the same bill.
- Call for pricing on other configurations.
- Services are prepaid by check or credit card payment link.
"What am I buying?"
- You are buying a caller ID name repair across several national databases as defined by our report to you.
- You may submit 10 "reality check" numbers showing the wrong name. We will check these numbers and, if a name on this list is still bad, fix the underlying database for that number AND add that database to our list of national databases.
- We provide a one year warranty on the change so long as it was not cuased by you!
"What will you not do?"
- Handle any CNAM requests related to cell phone, residential, 800, 900 or non-US numbers.
- Make name changes to a name your company does not represent.
- Make CNAM changes not authorized by the owner of the telephone number.
"I am an existing customer, does the name stay fixed?"
- Yes. Provided you do not change your bills such as changing your company name or carrier.
- Call us if you are considering this 60 days BEFORE the change and we will provide advice to keep it fixed or manage the entire conversion.
"Who is Infotel Systems?"
We are telecom gurus. We are a family owned business since 1988. We are a member of the BBB in good standing.