Fix Caller ID FAQ
Why is my Caller ID Name wrong?
A: When you call people, you may hit different “CNAM” databases. About 10-15 databases exist in the county. Theses databases don’t always talk to each other. Some carriers choose not to update their name databases as fast as required due to the cost.. for more information see Dropping the Calling Name Ball article.
How we fix Caller ID?
A: We submit the changes to your primary carrier and to other databases that listen to us. Our reports carry weight with the database providers.
Can we Caller ID name on all Carriers?
A: No. Some carriers ignore our requests. Some “larger” carriers don’t update outside of their service areas. It’s not perfect. We are currently tracking at 85% for ability to change your name on all reported databases. We tell you what we can fix.
Cost?
A: It depends on the carrier you have. Some carriers listen to us better than others. We have an explicit performance clause that you can take to your credit card company as a charge back if we do not perform.
Who we are
We are Infotel Systems. We are a family owned business since 1988. We are a member of the BBB in good standing.
Can you Fix Caller ID for cell phones or residential?
A: No
