Fix Caller ID FAQ & Costs
Why is my Caller ID Name wrong?
When you call people, you may hit different “CNAM” databases. About 10-15 databases exist in the county. These databases don’t always talk to each other. Some carriers choose not to update their name databases often enough. For more information see Dropping the Calling Name Ball article.
How we fix Caller ID?
We submit the changes to your primary carrier and to other databases that listen to us. Our reports carry weight with the database providers.
Can we fix Caller ID name on all Carriers?
No, few carriers ignore our requests. Some “larger” carriers don’t update data outside of their service areas. It’s not perfect. We are currently tracking at about 85% for ability to change your name on all databases.
Cost? - We earn your business in one of three ways.
- We charge a $795 repair fee to cover the cost of many emails, phone calls, certified letters, etc.
- We provide options to switch your carrier. The sales commission pays for our time. We will provide choices. We are NOT a sales front for any carrier. We are tehnicians and engineers.
- Or for $249.00, we will provide you 1 yr of National access to our reports.*
Can you Fix Caller ID for cell phones or residential? No! Please don't ask.
Who is Infotel Systems?
We are telecom gurus. We are a family owned business since 1988. We are a member of the BBB in good standing.
Still not sure? Call us, get a password and you can view us with on our fixed lobby cam. We will introduce ourselves to you! Or, ask to connect to our mobile web cam and we will provide a realtime tour of our data center.
*Do not write an automation script. Unreasonable use will cause termination of your account without refund.
